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Customer Service Standards

The City of Pitt Meadows is committed to exceptional, equitable and accountable customer service that is responsive to the needs of the community.

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Courteous – Staff will deliver courteous and helpful customer service, treating everyone in a fair and equitable manner. 
Responsive – The City is committed to providing timely and accurate responses to concerns or inquiries including keeping the customer apprised of progress.
Accountable – The City prides itself in the provision of a transparent, fair and equitable public service delivery model.
Respectful – City employees, members of the public, and other visitors to City facilities, will adhere to the City’s Respectful Workplace Policy. Disrespectful behaviour will not be tolerated.

For more information on the City’s standards and Customer Service protocol or policies, please contact the Manager of Administrative Services at 604.465.5454 or info@pittmeadows.ca. 

City of Pitt Meadows 
12007 Harris Rd
Pitt Meadows, BC
V3Y 2B5
Phone: 604.465.5454

Regular Hours of Operation

City Hall Hours: Monday to Friday 8:30 a.m. - 4:30 p.m.
Closed all statutory holidays

• Recreation Centre Hours of Operation
• South Bonson Community Centre Hours of Operation
• Pitt Meadows Art Gallery Hours of Operation
• Constable Rick O'Brien Youth Lounge Hours of Operation

Contacts

For general inquiries: info@pittmeadows.ca
For web related comments: webmaster@pittmeadows.ca
After-hours Public Works emergencies 604.465.2465
For emergencies, call 9-1-1
For RCMP non-emergencies, call 604-465-2402