Customer Service Standards

The City of Pitt Meadows is committed to exceptional, equitable and accountable customer service that is responsive to the needs of the community.


Courteous – Staff will deliver courteous and helpful customer service, treating everyone in a fair and equitable manner. 
Responsive – The City is committed to providing timely and accurate responses to concerns or inquiries including keeping the customer apprised of progress.
Accountable – The City prides itself in the provision of a transparent, fair and equitable public service delivery model.
Respectful – City employees, members of the public, and other visitors to City facilities, will adhere to the City’s Respectful Workplace Policy C101. Disrespectful behaviour will not be tolerated.


For more information on the City’s standards and Customer Service protocol or policies, please contact the Manager of Administrative Services at 604.465.5454 or

City of Pitt Meadows 
12007 Harris Rd
Pitt Meadows, BC
V3Y 2B5
Phone: 604.465.5454

City Hall Hours: Monday to Friday 8:30am - 4:30pm
Closed all statutory holidays

After-hours Public Works emergencies 604.465.2465

For general inquiries:
For web related comments:

NameContact TitleDepartmentEmail AddressPhone Number
Accounts PayableFinanceEmail604.465.2419
Administrative ServicesEmail604.465.5454
Alison EvansCouncillorMayor and CouncilEmail
All Council MembersMayor and CouncilEmail
Art GalleryEmail604.465.9845
Bob MeachenCouncillorMayor and CouncilEmail
Book Your Building or Plumbing InspectionEmail604.465.2428
Building PermitsEmail604.465.2428
Business LicencesEmail604.465.2428
Bylaw InquiriesEmail604.465.2428

Was this page helpful?