The Report a Problem tool should not be used to report emergencies, safety, or health hazards. If you have an emergency relating to police, fire, or ambulance, please call 9-1-1.

Bylaw Infractions and Complaints

Bylaw infractions include barking dogs, noise complaints, and parking violations, and can be reported to our Bylaw department using the form below, by email at or by phone at 604-465-2428, Monday through Friday, 8:30am - 4:30pm.

Public Works

For all Public Works inquiries please call 604.465.5454 during regular business hours (Monday through Friday, 8:30am - 4:30pm). For public works emergencies outside of regular business hours, such as sewer back-ups, water main breaks, water on/off, road hazards or any other service disruption, please call 604.465.2465 and you'll be connected with Surrey Fire Dispatch who will notify our stand-by personnel.

NOTICE: This collection of personal information is authorized under section 26 of the Freedom of Information and Protection of Privacy Act. The information provided below will only be used for the purposes of addressing concerns and bylaw enforcement related matters. The City will not disclose a complainant’s identity to the person who is the subject of a complaint, or any other person, except as authorized or required (e.g. where permission is granted by the person the information is about, OR where the matter results in court action and disclosure is required or necessary in a court of law, OR where there is a ruling by the Office of the Information and Privacy Commissioner ordering the release of the information). Questions with respect to the collection, use and/or disclosure of your personal information being collected on this form may be directed to the City’s Privacy Head at 604.465.5454 or 

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